Return and Refund Policy for British IPTV

At British IPTV, we are dedicated to providing our customers with an exceptional streaming experience. However, we understand that there may be circumstances that necessitate a refund or return. Please review our comprehensive return and refund policy below:

1. Refund Eligibility

  • New Subscriptions: Refunds are available only for new subscriptions within 7 days of purchase.
  • Renewals: Refunds will not be granted for renewals or repeated subscriptions.
  • Service Functionality: Refunds are not applicable if the service is functioning as described but does not align with your personal expectations.

2. Refund Process

To initiate a refund request:

  • Contact Us: Reach out to our customer support team via email at [email protected] within 7 days of purchase.
  • Provide Details: Include your order details, proof of payment, and a detailed explanation of the issue.
  • Response Time: Our team will review your request and respond within 3-5 business days.

3. Partial Refunds

In exceptional circumstances, partial refunds may be granted for technical issues that cannot be resolved on our end. Such decisions are made at the discretion of British IPTV.

4. Exceptions to the Refund Policy

  • Customer-Side Issues: No refunds are issued for problems caused by customer equipment, internet service providers, or third-party hardware/software.
  • Terms Violations: Misuse of our service or violation of our terms voids refund eligibility.

5. Changes to the Refund Policy

British IPTV reserves the right to update or modify this return policy at any time without prior notice. We encourage you to review this policy periodically to stay informed of any changes.

6. 3-Day Money-Back Guarantee

We want you to be completely satisfied with your purchase. If you are experiencing significant technical issues that our support team cannot resolve, you may be eligible for a full refund within 3 days of your purchase date.

Trial Option: We recommend trying our one-day trial for free to assess the service before committing to a subscription. This helps minimize refund requests.

Requesting a Refund

To submit your refund request:

  • Contact Form: Use the contact form on our website for your refund request.
  • Support Channels: You can also reach us via chat support, tickets on your account, or email.
  • Email Address: Please use the same email address associated with your purchase for your refund request.

Important Note

Once a refund request has been submitted, you will not be able to resubscribe to our service in the future.

Contact Information

If you have any questions about our Return and Refund Policy, please contact us:

British IPTV
Email: [email protected]
Website: https://britishiptv.io